Shipping policy
Shipping Policy
At Anna Weston, every order is carefully packed and shipped with full tracking, anywhere in the world.
Order processing
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Once your order ships, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active.
Shipping options and delivery times
We offer tracked worldwide shipping, and it is free on every order, with no minimum value. There is a single shipping option at checkout: Free Shipping.
Estimated delivery times after dispatch:
- United States: 7–12 business days
- Canada, United Kingdom and Europe: 8–14 business days
- Australia and New Zealand: 8–15 business days
- Rest of the world: 10–20 business days
Delivery times are estimates and may vary due to carrier delays, customs processing or peak seasons. These estimates do not include the 1–3 day processing period.
Order tracking
Every order includes a tracking number, sent by email as soon as your order ships. If you have not received your tracking information within 4 business days of placing your order, please contact us at support@annawestonofficial.com.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees, which are determined by the destination country and are the responsibility of the recipient. Anna Weston has no control over these charges and cannot predict their amount.
Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of placing your order and we will correct it. We are unable to change the address once the order has been dispatched, and we cannot be held responsible for orders delivered to an incorrectly provided address.
Lost or delayed packages
If your tracking has not updated for more than 10 business days, or your order has not arrived within the maximum estimated delivery time, contact us at support@annawestonofficial.com. We will open an investigation with the carrier and, if the package is confirmed lost, we will send a free replacement or issue a full refund, your choice.
Contact
Questions about shipping? Email us at support@annawestonofficial.com. We reply within 24–48 hours, Monday to Friday.