Refund policy
Return & Refund Policy
We want you to love your Anna Weston pieces. If something is not right, we offer a 30-day return policy: you have 30 days after receiving your order to request a return.
Return conditions
To be eligible for a return, your item must be:
- Unworn and in the same condition that you received it;
- In its original packaging;
- Accompanied by the order number or proof of purchase.
For hygiene reasons, earrings can only be returned if unworn and in their original sealed packaging.
How to start a return
Email us at support@annawestonofficial.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer, except in cases of defective, damaged or incorrect items.
Damaged, defective or incorrect items
Please inspect your order upon delivery. If an item is defective, damaged in transit, or you received the wrong item, contact us within 7 days of delivery with photos of the issue. We will send a free replacement or issue a full refund, no return shipping required.
Lifetime Color Warranty
Every Anna Weston piece is backed by a lifetime color warranty. If the 18k gold PVD finish of your piece ever tarnishes, fades or changes color through normal everyday wear, we replace it with a brand-new one, free of charge, for as long as you own it.
How it works: email support@annawestonofficial.com with your order number and a photo of the piece. We do not ask you to send the item back, and there is no time limit.
The warranty covers the color and finish of the metal. It does not cover physical damage (bending, breaking, scratching, crushing), loss or theft, damage caused by contact with perfume, bleach, acids or other chemicals, or normal wear of non-metal parts such as pearls, stones and cords. It applies to one replacement per piece and requires proof of purchase from our store.
Bundles and promotional sets
Items purchased as part of a bundle or promotional offer (for example, bundle deals such as “7 for $85” or “buy 3, get 3 free”) must be returned as a complete set to receive a full refund. If only part of a bundle is returned, the refund will be calculated proportionally based on the discounted bundle price.
European Union and United Kingdom — right of withdrawal
If your order is being shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable consumer law. The conditions above regarding item condition and hygiene apply.
Exchanges
The fastest way to get the piece you want is to return the item you have and, once the return is accepted, place a new order for the new item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@annawestonofficial.com.
Order cancellations
Orders can be cancelled free of charge within 12 hours of purchase, as long as they have not yet been dispatched. Contact us as soon as possible if you wish to cancel.